Shipping policy

General

  • We only ship products within the United States.
  • We do not offer international shipping.
  • We use all three major U.S. shipping carriers: USPS, UPS, and Fedex. The shipper used will vary based on the customer's address.

Order Processing Time

  • General processing time takes 1 to 3 business days (excluding weekends and holidays).
  • During busy holiday seasons, processing time may take up to 5 days (excluding weekends and holidays).

Shipping Time

  • Standard shipping - takes 3-5 days
    Shipping fees will be calculated based on on shipping address and will be displayed upon checkout
  • Expedited shipping - takes 1-2 days
    Service is available for some orders, for an additional charge. If the expedited shipping options are not available at checkout, that’s because some of the items in the cart do not qualify.
  • Notice: During busy holiday seasons, our shipping carriers may experience delays as well. These are outside of our control. The customer may let us know so we can keep an eye on the order.

Email Notifications

  • Order Confirmation Email
    This is an automated email, which indicates that customers successfully placed the order. The email contains the order number and product details. Please include this order number when contacting us.
  • Order Tracking Number Email
    This is another automated email to let customers know that we had initiated the shipment. The email also includes the tracking number. Please allow up to 72 hours for the tracking number to show activity in the shipping carrier's system.
  • Important!
    If you do not receive any email notifications. Please check your spam folders before contact us. If you provided the wrong email address, please contact us immediately with your name, shipping address, and email address to verify, date of your order, and your order number if you have it. 

Delivery Issues

  • Accidentally entered the wrong address upon checkout:
    If you notify us immediately after you placed the order so that we can fix it right away. We don't issue refunds or replacements once product is in transit and delivered to the wrong address.
  • Missing package(s) because shipping carrier delivered to wrong address:
    Don't worry. Contact us with the order number and we will verify with the shipping carrier and send a replacement if necessary.
  • Product delivered broken or damaged
    Our product is always carefully packed for fragile shipping. Contact us right away and include a photo of the damaged item. We will then review and send a replacement if necessary.
  • Received wrong product:
    Please contact us with a photo upon receipt of the errant product. We will review and verify, provide a return shipping label, and send a replacement if necessary. 
  • Missing product in delivered package:
    Please contact us with a photo (take picture of the shipping label and inside the box) upon receipt of the package. We will review, verify with the shipping carrier, and send a replacement if necessary.
  • Stolen Package: 
    We have shipping insurance for lost and damaged packages sustained during transit by the shipping carrier. This insurance doesn't cover stolen packages after it has been delivered. Individuals with home insurance may be covered and reimbursed so long as enough evidence is provided. Here are some helpful tips to follow prior to contacting us: 
    1. Contact the shipping carrier and file a report. Be sure to have your tracking number ready.
    2. A police report will help if you in the event you need to file a homeowners' insurance claim to be reimbursed for your stolen items. Providing video footage if available would further help validate your claim.
    3. If you live in a neighborhood that is prone to higher amounts of theft, we would advise you to have your product hold at the nearest shipping carrier pick-up location so that it remains safeguarded.